pak365 Privacy Policy

For the purposes of applicable data protection law, the data controller responsible for personal data collected through the pak365 platform is pak365, the operator of the online gaming and sports betting platform accessible at pak365.pro.

pak365 is responsible for deciding how and why personal data belonging to registered players and website visitors is collected and processed. All data protection enquiries should be directed to the pak365 support team using the contact details provided at the end of this policy.

This Privacy Policy applies to all personal data collected through your use of pak365.pro, including data collected during account registration, gameplay, payment transactions, customer support interactions, and promotional participation.

pak365 collects the following categories of personal data from players and website visitors. The specific data collected depends on the nature of your interaction with the platform:

pak365 does not collect sensitive personal data such as biometric data, health information, religious beliefs, or political opinions. Where identity documents such as a CNIC copy are submitted for verification purposes, they are processed solely for age and identity verification and are stored securely with access restricted to authorised compliance personnel only.

pak365 collects personal data through the following channels:

• Direct Collection: Data you provide directly when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical data collected automatically when you visit pak365.pro, including IP address, device identifiers, browser fingerprint, and session behaviour data collected via cookies and similar tracking technologies.
• Third-Party Sources: Identity and fraud-check data received from payment processors (such as JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank), identity verification providers, and fraud prevention services when you initiate a transaction or verification request.
• Gaming Systems: Game outcome data, bet records, and session data generated automatically by pak365 gaming and sports betting systems as you use the platform.

pak365 uses your personal data for the following purposes. Each use is tied to a specific lawful basis described in Section 5 below:

• Account Management: Creating, maintaining, and administering your pak365 account, including processing login authentication and account preference updates.
• Identity & Age Verification: Confirming that you meet the 21+ age requirement and that your identity matches the details provided at registration, in compliance with our know-your-customer (KYC) obligations.
• Payment Processing: Processing deposits and withdrawals through your chosen payment method, verifying payment source ownership, and maintaining transaction records.
• Gaming Services: Delivering cricket betting, PSL markets, live casino, slots, color prediction, Hi-Lo, and all other games and products available on pak365.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, account takeovers, bonus abuse, and other prohibited conduct.
• Responsible Gaming: Monitoring gaming patterns to identify players who may be showing signs of problem gambling, and administering self-exclusion and limit-setting tools where requested.
• Customer Support: Responding to queries, resolving disputes, and processing formal complaints.
• Legal Compliance: Meeting our obligations under applicable anti-money laundering, data protection, and gaming regulations.
• Marketing Communications: Sending you information about pak365 promotions, bonuses, and new products where you have opted in to receive such communications. You may opt out at any time through your account settings.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve pak365 products, performance, and user experience.

pak365 processes your personal data on one or more of the following lawful bases under applicable data protection law:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your pak365 account, process bets, and handle payments.
• Legal Obligation: Processing necessary to comply with applicable law, including AML regulations, age verification requirements, and tax reporting obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregated analytics, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given specific, informed, and freely withdrawable consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

pak365 does not sell your personal data to third parties for commercial or marketing purposes. Your data may be shared with the following categories of recipients only where necessary and under appropriate data protection safeguards:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment service providers receive the minimum data necessary to process your transactions securely.
• Identity Verification Providers: Third-party KYC and age verification services receive identity data submitted during the verification process to confirm player eligibility.
• Fraud Prevention Services: Specialist fraud and AML screening providers may receive transaction and behavioural data for risk assessment purposes.
• Game Content Providers: Third-party game studios that supply casino games, live dealer products, or sports data feeds to pak365 may receive session identifiers required to deliver their services.
• Regulatory & Legal Authorities: Where required by law or a valid legal order, pak365 may disclose player data to relevant government authorities, law enforcement agencies, or regulatory bodies.
• Professional Advisors: Legal, accounting, and audit professionals may access data on a confidential basis where required for legitimate professional purposes.

Financial data submitted in connection with deposits and withdrawals on pak365 — including JazzCash wallet references, EasyPaisa account numbers, and bank account details — is processed exclusively for the purpose of completing your requested transaction and maintaining a compliant transaction record as required by applicable financial regulations.

pak365 does not store full payment instrument credentials on its own servers beyond what is required for transaction matching and AML record-keeping. Payment data is transmitted to and processed by your chosen payment provider using encrypted connections. pak365 holds only the transaction reference, amount, timestamp, and payment method type in its own systems.

All deposited funds must be wagered at least once before withdrawal as an AML control measure. Transaction records are retained for the period required by applicable financial and gaming regulations. See Section 9 for full retention periods.

pak365 uses cookies and similar tracking technologies on pak365.pro to deliver and improve the platform. The following categories of cookies may be set when you visit the site:

• Strictly Necessary Cookies: Required for core platform functionality including login session management, security tokens, and load balancing. These cannot be disabled without breaking the platform.
• Functional Cookies: Remember your preferences such as language settings, game lobby layout, and responsible gaming limit configurations.
• Analytics Cookies: Collect anonymised usage data to help pak365 understand how players interact with the platform and identify areas for improvement. Activated only with your consent.
• Marketing Cookies: Used to deliver relevant promotional content to players who have opted in to marketing communications. Activated only with your consent.

You may manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect your ability to access and use the core pak365 gaming platform, though some preference-related features may behave differently.

pak365 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active pak365 account relationship.
• Transaction & Financial Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with applicable AML and financial record-keeping regulations.
• Identity Verification Documents: Retained for a minimum of five (5) years following account closure.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing Consent Records: Retained for three (3) years from the date consent was given or last renewed, or until consent is withdrawn, whichever is earlier.
• Technical Log Data: Retained for twelve (12) months from the date of collection for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Data subject to an ongoing legal hold or dispute resolution process will be retained until that matter is resolved.

pak365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and pak365.pro.
• Encryption of sensitive personal data and financial records at rest.
• Role-based access controls ensuring that only authorised personnel can access player data, based on a demonstrated business need.
• Regular security assessments and penetration testing of the pak365 platform infrastructure.
• Internal data breach detection and response procedures with defined notification timelines.
• Staff training on data protection obligations and secure data handling practices.

In the event of a data breach that is likely to result in a significant risk to affected players, pak365 will notify impacted individuals through their registered contact details as promptly as practically possible, and will take all reasonable steps to mitigate the impact of the breach.

pak365 strictly enforces its 21+ age requirement for all gaming activities on the platform. pak365 does not knowingly collect, store, or process personal data belonging to individuals under the age of 21.

All new accounts are subject to age verification before access to real-money gaming products is granted. If pak365 discovers that personal data has been submitted by or on behalf of an individual under 21, that data will be deleted promptly, the account will be closed, and any deposited funds will be returned to the payment source.

If you believe that a person under the age of 21 has registered on pak365, please contact our support team immediately at [email protected] so that the matter can be investigated and resolved without delay.

The pak365 platform may contain references to third-party payment providers and game studios. Where links to external websites or services are present, please be aware that pak365 has no control over and accepts no responsibility for the privacy practices or content of those third-party sites.

This Privacy Policy applies exclusively to data collected and processed by pak365 through pak365.pro. We encourage you to review the privacy policy of any third-party service you access in connection with your use of payment methods such as JazzCash or EasyPaisa.

pak365 may update this Privacy Policy from time to time to reflect changes in our data practices, new product launches, platform updates, or evolving regulatory requirements. When material changes are made, pak365 will update the "Last Updated" date at the top of this document and notify registered players through their registered contact details before the revised policy takes effect.

We encourage all pak365 players to review this Privacy Policy periodically. Your continued use of pak365 following notification of any update constitutes your acceptance of the revised policy. If you do not agree with any material change, you may request account closure by contacting pak365 support before the revised policy takes effect.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a data protection concern, please contact the pak365 support team. We aim to acknowledge all data-related requests within five (5) business days and resolve them within thirty (30) calendar days.

Email: [email protected]

When submitting a data rights request, please include your registered username and a clear description of your request so that we can locate your account and respond efficiently. pak365 may need to verify your identity before fulfilling a data access, correction, or deletion request.